Partnerships
Stellar Service
The Black Market is built on two principles: Stellar Service and Consumer Loyalty. It is a well proven fact that a person will return to a business if they feel the product or service adds value to ones life. People also return to businesses that make them feel like family instead of a dollar sign on a bottom line. The Black Market is a challenge to urban business owners in the hospitality industry. It challenges businesses to enrich the lives of its consumers through service that will leave a lasting impression on the way they feel about not only your business, but about your destination. We all have heard the horror stories about “how someone will never return there because they were treated like dirt;” and no one wants it to be his/her business that is referred to. The hospitality industry strikes the delicate balance of wanting national recognition and locally respected. The Black Market seal of excellence is proof of this unwavering dedication to service for those we work for and those we work with.
Consumer Loyalty
It is the goal of The Black Market to establish as many certified Black Market establishments in order to create a consumer loyalty program for local residents as well as travelers. Creating a standard that can be found in more than one business is a comfort to consumers who can expect excellent service throughout the area as well as the promotion of The Black Market goal; providing the black hospitality business standard of stellar service throughout the Washington, DC region.
As the number of certified Black Market (TBM) businesses grows, the TBM board of directors can and will establish the aforementioned loyalty program. If your business is interested in being a part of this historic program, please contact TBM at info@theblackmarket.org